Your Efficient Service May Be Someone Else’s Unpaid Work
A service can look efficient because its work has been transferred to users. Audit forms, waiting, repetition, recovery and exclusion as real operating costs.
Tag: Public Services
Bill Gates Says Governments Are Not Ready for AI: The Real Challenge Is Social Infrastructure
Bill Gates warned on 15 September 2026 that governments worldwide are unprepared for AI’s effects on jobs, security and wellbeing. The deeper challenge may be institutional adaptation: education, welfare, regulation and public services must evolve alongside intelligence itself.