Before You Buy an AI Voice Agent, Cost the Call That Needs a Human
AI voice agents are priced by minutes, but the real buying decision includes authentication, failed calls, human escalation, quality review and verified resolution.
Tag: Customer Service AI
Before You Buy a Customer-Service AI Agent, Test the Refund and Complaint Boundary
Before buying a customer-service AI agent, test its refund, cancellation and complaint boundaries, human handover, evidence trail and full operating cost.
This AI Company Says Using a Giant Language Model for Every Customer Question Is Like Bringing a Bazooka to a Knife Fight
Customer-service company Omilia has raised $67 million while arguing that businesses waste money when they use expensive generative AI for simple requests.